How does the Zero Waste Box by TerraCycle work?
We fill up the Zero Waste Box with all of the used and empty Re:fills we’ve received from our customers. We then ship the box to TerraCycle where the Re:fills are sorted and processed into raw materials so that they can be reused and transformed into something new, instead of being sent to landfill.
Do I have to pay for my return?
Yes - as a thank you we will send you $10 credit per Re:fill to spend online once we receive your return. We recommend sending via tracked delivery as we cannot credit you for a missing package.
Can I drop off my Re:fill to you?
Yes - at the return address provided. If possible, please try to let us know when you’ll be dropping by. Our studio hours operate between 9-5pm.
How can I ensure I receive my credit?
- Include your name and email address in the return.
- Only return 1L Re:fill pouches.
- Pay the correct postage.
When will I receive my credit?
Within two weeks of us receiving your return.
Can I return any other packaging?
For now we are accepting 1L Re:fill pouches only. Please do no return any of our bottles or other packaging. As our business grows we will work towards reducing our environmental impact further and hope to offer all package returns in the near future.
Where are Leif products made?
Australia. Not only do we hero all local Australian native botanicals as our key ingredients, our formulations are all made and filled in Australia.
Are Leif Products vegan?
Yes. Our clean-formulations are vegan, cruelty-free and made in Australia. They are gentle enough for frequent use and suit all skin types. Leif does not contain sulphates (SLS or SLES), parabens, sensitising soaps, drying alcohols or mineral oil fillers.
Where can I view ingredients?
Each product's ingredient list can be found on the product page under the Botanicals and Ingredients drop-down options.
Are Leif bottles recyclable?
Leif bottles are currently made from PETG and only recyclable with specialist recycling services like TerraCycle. For this reason we are working to transition our packaging into PET, a plastic that is more readily accepted for curb-side collection. We will continue to review how to reduce our environmental impact, and have recently launched 1L Refills as an option to replenish and reuse your existing bottles.
Do you have refills available?
Yes! Our range of hand washes, hand sanitiser, body cleansers and shampoo can now be easily replenished to give new life to your bottles. Each pouch reduces plastic by 80% when used to refill two of our 500ml bottles. Similar to our bottles, the refill pouches are only recyclable with specialist recycling services such as TerraCycle.
Is any of the Leif packaging recyclable or compostable?
We ship your order with reusable and recyclable cardboard boxes and paper packaging for cushioning. Some orders may have biofill peanuts which are made from corn starch and are fully compostable. Most items are sent within an organic cotton drawstring bag which can be reused indefinitely. Some orders may have foam inserts in parts which are not currently recyclable. Our small gift boxes are not currently recyclable due to their celloglaze coating. We are always looking for ways to improve on our packaging sustainability. Please email us if you are interested in recycling with TerraCycle.
My order is a gift, do you have gift wrapping available?
Our gifting collection features Leif products that are beautifully boxed up and ready to gift. Our gift boxes and items are sent in a reusable organic cotton drawstring bag exclusive to online orders. We can add a custom-printed gift note to any order, simply write your message in the space provided within the cart (before you reach the checkout).
We ship Australia-wide with Australia Post (and TNT for pedestals). You can select from Standard or Express Post at checkout. Orders that contain hand sanitiser products can only ship with standard shipping due to aviation safety guidelines.
How much is shipping?
We offer free standard shipping within Australia on all orders over $50 and free express shipping on all orders over $150. For international shipping, you will receive a DHL Express quote at checkout based on your location.
Do you ship to PO Boxes and Parcel Lockers?
Yes, we ship with Australia Post and can ship to any address in Australia, including PO Boxes and Parcel Lockers.
Can I collect my order instead?
Unfortunately we do not have any collection options at this time.
How can I track my order?
When your order is dispatched, you will receive a shipping confirmation email with tracking number. Simply click the tracking link to view the delivery status. You can also add a mobile number to receive updates via text as well as email.
I made an error on my delivery address, what can I do?
Please try to enter your correct delivery address at checkout as this information is automatically generated onto the shipping label. If you notice any errors after you place your order, please contact us and we will do our best to resolve for you.
We ship to most countries worldwide* with DHL Express. International orders may be subject to duties and taxes determined by customs in the recipient's country. You will receive tracking notifications and any customs requests via email. Please contact DHL or your local customs authority if you need assistance with clearance of items. Leif provides all relevant export information to DHL upon dispatch but importing and customs clearance is the sole responsibility of the customer.
*excluding Hong Kong, Taiwan and Russia. For these countries, you can shop from our exclusive stockists IT HK (hk.iteshop.com), HYH and L'Etoile (letu.ru).
How long does it take to receive a digital gift card?
Digital gift cards can be purchased at any time, they do not require shipping and are issued via email immediately upon purchasing.
What payment methods can I use?
We accept all major debit and credit cards via Shop Pay, Paypal, Apple Pay, Google Pay and Afterpay.
My order is a gift, can I include a gift note?
Yes. We can add a custom gift note to any order, simply write your message in the space provided in the cart (before you reach checkout) and we will include with your gift. We don't include any invoices or pricing with our orders.
I've purchased a Gift Card, when will I receive it?
You will receive your digital gift card immediately after checkout via email. You can then either print or email onwards to your recipient at a suitable time. Gift cards are valid for two years on leifproducts.com.
How do I create my own Leif 6pack?
Choose from our popular premixes, or create your own from the 500ml selection. Once you select six choices, click 'Add to Cart' and your cart will automatically apply the discount so the sixth item is free. No code needed. Our 6pack offer is available on our 500ml products.
I've ordered an Artwork print, what next?
Artworks are all printed and made to order on 100% cotton rag archival paper. They are sold as prints and are unframed. Please note if your order includes both Leif products and artworks, they will be shipped separately. Please allow up to 10 business days for your artwork to be made and dispatched, you will then receive a second tracking number. As artworks are made to order, they are considered final sale and are not able to be returned or exchanged. We offer complimentary shipping on all artwork purchases.
I received my order and something is wrong, what can I do?
Please contact us. We want you to be completely satisfied with your purchase so we would be happy to resolve any issues for you.
I received my order and had a great experience, what can I do?
We would love to hear any feedback, so please contact us. You can also stay in touch with Leif via our email newsletter and follow @leifproducts on Facebook or Instagram.
If you have any questions or issues, we would be happy to assist.
Customer service is available
9am to 5pm AEST, Monday to Friday.
Online Customer Service
Marketing and Press
Suite 67, 61 Marlborough Street
Surry Hills NSW 2010
ph. +61 2 9698 1160
Wholesale, Amenities & Corporate Gifting