FAQs

How do I join the loop?

Simply click here and create your Loop account. If you already have a LEIF account, you have automatically become a Loop member.

 

How can I earn points?

Every $1 you spend will earn you 1 point. Your account will keep track of your points and notify you when you have enough to redeem on a purchase.

 

Telling us your birthday, returning your Re:fill or referring a friend will also add additional points to your account. Scroll up and review ‘ways to earn’ to learn more.

 

What products can I redeem my points on?

You can redeem your points on any full-priced LEIF products via our website (leifproducts.com).

Please note, gift cards, discounted product offers, other special promotions, shipping and taxes are excluded.

 

Can I combine my points with additional discount codes?

Please note, points cannot be redeemed in conjunction with any special promotions or discount offers.

 

Where can I find my rewards points?

Simply login to your Loop account to see your rewards points. Each time you reach 100 points, we’ll send you an email to let you know you can redeem on your next purchase.

How do I redeem my points at checkout?

Make sure you are logged into your account prior to checkout. If you have enough points to redeem, your points will display at checkout and you will have the option to add them to your order.

Do my points expire?

Your points will expire after 12 months of inactivity (e.g. no purchases or redemptions for 12 months via our website, leifproducts.com).

 

Can I still use my credit for the Re:fill returns?

If you have an existing Re:fills credit, you can still use this at checkout prior to the expiry date. If you can’t find or redeem your credit, please reach out to our customer care for assistance via teams@leifproducts.com.

Can I earn points for buying Leif from your stockist?

As your Loop account is linked to your website account (leifproducts.com) any purchases made with LEIF stockists will not be accredited to your Loop account.

How do I get in contact to ask questions about my account?

Please reach out to our customer care for assistance via teams@leifproducts.com

Ready to join the Loop?

Create an account to be automatically enrolled in the loop rewards program.

Already have an account? Too easy! Just sign in to access your benefits.


Re:fill Returns

We'd love to receive your empty refills back once used so we can pass them onto TerraCycle to transform them into something new.

 

If you're a Loop member you'll earn 100 points for every pouch you return to us.