FAQ
Formulations
However, if you have known sensitivities, it's always a good idea to perform a patch test before using new products. Feel free to contact us if you have any questions.
Natural fragrances are derived from isolates of essential oils and plant extracts, while synthetic fragrances are man-made.
All of our products comply with IFRA Standards, guidelines developed by the International Fragrance Association, check ingredients listed on each product page for more detailed info.
Our products use a broad-spectrum preservative system long considered safe within cosmetics:
- Hand washes and body cleansers: benzyl alcohol and phenoxyethanol
- Hand balms and body lotions: benzyl alcohol and dehydroacetic acid
Packaging
Please note that we transitioned from PETG to PET in 2024. PETG bottles can be recycled through specialist services like TerraCycle® or returned to David Jones as part of their Beauty Cycle program.
Shipping
Please note: Orders that contain hand sanitiser products can only ship with standard shipping due to aviation safety guidelines.
*excluding Hong Kong, Taiwan and Russia. For these countries, you can shop from our exclusive stockists IT HK (hk.iteshop.com), HYH and L'Etoile (letu.ru).
For international shipping, you will receive a DHL Express quote at checkout based on your location.
*Orders containing Hands-On Gel Hand Sanitiser will only have the option at checkout to ship via standard shipping due to Australia Post aviation safety requirements.
Orders
Re:fill returns
2. Only return 1L Re:fill pouches.
3. Pay the correct postage to track your parcel.
Re:fill subscriptions
- Save 10% on each 1L product
- Enjoy free shipping
- Pause, edit, or cancel anytime
- Never run out with delivery at your preferred frequency
- Reduced footprint — Re:fill pouches reduce plastic by 80% when used to refill 2 x 500mL bottles.
Can't find what you're looking for?
Our friendly team is happy to help with any extra questions or details you require.
